Support
How can we help?
Get in touch or find answers to common questions below.
Contact
Bug report, feature request, or any question — we’re here.
support@flightlog.ioUsually within 48h
Frequently Asked Questions
Go to Settings → Sync and sign in with Firebase (email) or Dropbox. Your flights, aircraft and settings will sync automatically across all your devices.
Go to Settings → FlightLog PRO → Restore Purchases. Your subscription is tied to your Apple ID or Google account and will be restored automatically.
Go to Import Roster, select your airline format (CrewConnect, AIMS, Jeppesen, etc.), pick your date range and import. Flights are created automatically with schedule times, airports and crew info.
Go to Export and choose your format: EASA, FAA, TCCA, CAAC, CSV or custom PDF. You can filter by date range, aircraft type or airline.
Yes, your data is transferred automatically. When you first open FlightLog v3, it detects your existing v2 data and migrates it to the new format. No action required — your flights, aircraft and settings are preserved.
Check the timezone settings. Roster imports use UTC by default. If your airline uses local times, verify the airport timezone is correctly set in the flight details.
Subscriptions are managed by Apple or Google, not by FlightLog directly.
iOS / Mac: Settings → Apple ID → Subscriptions
Android: Google Play → Subscriptions
iOS / Mac: Settings → Apple ID → Subscriptions
Android: Google Play → Subscriptions
Your flight data is stored locally on your device. If you enable sync, an encrypted copy is stored on Firebase or Dropbox. We do not share your data with any third party. See our Privacy Policy for details.
1. Press “Restore Purchases” on subscription page
2. If not working, Contact us at support@flightlog.io with your User ID, which you’ll find at the bottom of the Settings page.
2. If not working, Contact us at support@flightlog.io with your User ID, which you’ll find at the bottom of the Settings page.
Still stuck?
Can’t find what you’re looking for? Write to us at support@flightlog.io — we usually respond within 48 hours.